When you visit the Story Spin website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate through the site, we also gather information about the specific web pages or products you view, the websites or search terms that referred you to us, and data about how you interact with the site. We refer to this automatically collected data as “Device Information.”
We collect Device Information through technologies such as “Cookies,” which are small data files placed on your device that often include an anonymous unique identifier. We also use “Log files” that track actions occurring on the site and collect data like your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. Additionally, “Web beacons,” “tags,” and “pixels” are used to record browsing behavior.
When you make a purchase or attempt to do so, we collect specific information from you, including your name, billing address, shipping address, email address, phone number, and payment details (including credit card numbers). Please note, we do not store your payment details; they are processed securely by trusted third-party payment gateways. This data is referred to as “Order Information.” In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
By using the site and/or making a purchase from Story Spin, you consent to the use of your personal information as described here. We use the Order Information primarily to fulfill orders placed through the site, which includes processing your payment, arranging for delivery, and providing invoices and/or order confirmations. We may also use this information to communicate with you across channels such as email, SMS, WhatsApp, or RCS, to screen orders for potential fraud or risk, and to provide you with promotions or advertisements related to our offerings that we believe may interest you.
We use the Device Information we collect to help us monitor and prevent potential risks and fraud especially using your IP address and more broadly to improve and optimize our site’s performance. This includes understanding how users browse and engage with the site and analyzing the effectiveness of our marketing campaigns.
We share your Personal Information with select third-party partners to enable smooth business operations and customer experiences, as described above. For instance, we may use Shopify or similar platforms to power our online store. We also partner with reliable logistics providers to ensure seamless delivery of your orders. Additionally, we use tools such as Google Analytics to understand how our users interact with the site and to make improvements accordingly. You can learn more about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy, and opt out via https://tools.google.com/dlpage/gaoptout.
We may also disclose your Personal Information if required to do so by law or legal process for example, in response to a subpoena, court order, or other lawful request or when it is necessary to protect our legal rights or enforce our Terms of Service.
Prior to creating an account or sharing any of your information, including personal data or sensitive personal data, you have the option to withhold such information and decline to provide consent for its use. However, please note that in such cases, we may be unable to offer you certain goods, services, or features of the website. By choosing to provide your information and by continuing to use our site, you consent to the collection, use, and processing of your data as outlined in this Privacy Policy.
When you place an order through the site, we retain your Order Information for our records unless and until you request its deletion.
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or other operational reasons. Updates will be posted on this page with the revised effective date.
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint or request data access or deletion, please contact our grievance and nodal officer using the details below:
MoonStone Works LLP
Story Spin – Customer Care
Email: support@storyspin.in
Story Spin reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping, which may include having verbal or written confirmation from the customer regarding addresses, quantities, phone numbers, etc.
