Yes, you may return a product if it is defective, damaged, or incorrectly delivered. To be eligible, the item must be unused, in its original condition, and accompanied by the original packaging, certificates, and tags.
You must raise a return request within 48 hours of receiving your order by contacting our customer support team. We strongly recommend sharing an unboxing video or photographs as proof in case of damage or discrepancy.
Most products can be returned if they meet our guidelines. However, items purchased during sales, discounts, or special promotions are not eligible for return or refund.
We provide a one-time free reverse pickup for eligible returns. For additional returns on the same order or if reverse pickup is not available in your area, you may need to ship the item back at your own cost.
Before Dispatch: Orders can be cancelled within 12 hours of placing the order by contacting our support team.
After Dispatch: Once the order has been shipped, cancellation is not possible. However, you may still request a return (as per the return policy).
Yes, in certain cases you may request an exchange for the same product or another item of equal value, subject to stock availability. Exchanges must also follow the same eligibility and timeline as returns.
Refunds for approved returns/cancellations will be processed to your original payment method within 7–10 business days after the returned item is inspected.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, and customers will need to share valid account details.
If your refund is delayed:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with images or a video of the issue. Our team will assist you with a replacement or refund as applicable.
For all return and cancellation queries, you can reach us at:
